New Animal School Remains A Secret

Today in Animal Career Secrets readers read an informal post. All content copyrighted 2007 by Diana L Guerrero. Some rights reserved.

I hate when there is a scheduling error in my day. I was looking forward to the first official announcement and interview about a new academy for animal trainers but the wrong time was written in my calendar–Eastern instead of the correct time for the Pacific Coast. Rats!

The event was canceled once and rescheduled–invites went out to a bunch of different people. So, having missed it I asked for an interview for this series. I had inquired before and was told it probably could be arranged so imagine my surprise when I was informed that I would have to wait until the fall.

Huh?

If you are launching a new program wouldn’t you want to have as much coverage as you could get—especially if the audience was made up of people seeking a career with animals?

So, how do I feel about that? Honestly, it killed my interest. However, maybe the readers at Animal Career Secrets feel differently. If you do, I will consider revisiting that request but it won’t be my top priority.

It is interesting to me that there is a trend of professionals starting new schools or programs to train novices for some sort of animal career or skill related to careers with animals.

I’ve been around long enough to have seen many schools, organizations, and facilities come and go. Personally, I think the resurgence of such programs and organizations is probably a good thing since many animal professionals are now getting older and so it may be time to pass the torch to another generation of animal professionals.

Also, one of the big challenges in the animal world is that there has been a notorious lack of standardization within many fields and even across them.

Case in point, I remember attending a primatology conference where different terms were used to describe the same thing. In the marine mammal field, Sea World tends to come up with new terms and acronyms every few years (or it at least seems like it)…even though perfectly good ones already exist.

There are some trainers that still use archaic techniques even though better ones are available. When the dog training community suddenly got the “ah ha!” over operant conditioning techniques using a clicker, most of my other colleagues shook their heads with me and said, “It is about time.” Why? Because those techniques were not new to us and actually some go back to a zoo in Germany way before (try the 1800s).

It was amusing when one of my dolphin training pals actually moved over to training dogs and went into using choke chains and other standard (and what I consider archaic) techniques for working with canines. He thought it was all something new and excitedly told me what he was doing.

Anyway, in the past few years groups have banded together to certify people so that at least some sort of credentials and sanctions exist—but all of these efforts are fairly new. We all hope it will set some standards and keep the industry moving forward instead of stagnating. It is hard to explain the difference between someone who knows what they are doing and someone who doesn’t when people shop price or think the same title means everyone is the same.

Today I was disappointed to not be granted the interview because what I want to do in the Animal Career Secrets series is give you an inside look into some of these new programs. One of my intentions was to get you the inside track from the people starting them—so far the two that were on the top of my list are not happening—yet.

Diana L Guerrero is an animal career specialist and has extensive experience in many areas of the animal world. A well known animal expert, she has worked professionally with animals for over thirty years. Guerrero is the author of several books and the host of the syndicated, Ark Animal Answers.

Animal Training Supervisor (Phoenix Zoo)

I just got the heads up that Phoenix Zoo is hiring an Animal Training Supervisor. This is a full-time position and would require that you relocate or live in the Phoenix area. Although you can apply online, please check that you qualify first. Below is the description and you can use the link above to check out other positions and to fill out the application.

I did not get a deadline for applications but today’s date is July 12, 2007. If you are one of my students interested in applying please contact me for an insider introduction.

Job Title: Animal Resources Training Supervisor
Department: Visitor Experiences
Supervisor: Animal Resources Manager
Supervises: Assigned Staff, Volunteers and Interns
Status: Full Time, Regular, Exempt

General Statement: Responsible for safety, health and well being of all assigned animals through demonstrated and significant knowledge of documented husbandry practices and staff leadership in the performance of these duties. Supervise daily operations of assigned area, including staff scheduling and coverage to ensure standard operational efficiencies. Prepare weekly payroll processing for managerial approval, and other area supervisory tasks as assigned. Initiate animal handling training and maintenance in conjunction with the Presentation Supervisor to produce engaging and interactive visitor experiences.

Essential Duties:

  • Oversee the daily operations of assigned area. Including – observation of all animals assigned to area ensuring standard care and well being. Ensure full operations of area programs, husbandry, veterinary collaborations, and exhibit/enclosure readiness.
  • Supervise assigned area personnel to include trainers, volunteers and interns. Produce area schedule to ensure adequate animal and programmatic coverage. Assign tasks to trail staff. Communicate necessary personnel issues to area manager, assist in the completion of annual and quarterly reviews of all assigned staff, handle daily supervision needs of staff and assigned area.
  • Insure adequate stock of area supplies and equipment while maintaining understanding of budgetary costs and control.
  • Perform routine husbandry and environmental maintenance of assigned specimens when necessary. Ensure amendments and updating of the area SOP’s in a timely manner. Maintain all taxon reference books to accurately reflect current collection; act as principal trainer for new staff, volunteers, insuring appropriate knowledge and understanding of section SOP’s.
  • Keep apprised of all assigned facilities, condition of facilities and process necessary repairs and recommendations to area manager.
  • Demonstrate knowledge of nutritional requirements of assigned specimens; participate as primary attendee to all heath and dietary meetings for assigned area. Report all dietary and heath issues to area Manager. Collaborate with
    ACC staff in carrying out health monitoring and assessment. Collaborate with nutritional staff to ensure dietary needs and assessments are being met.
  • Demonstrate knowledge of strategic collection plan for assigned section and species; manage captive reproduction program components as assigned; participate in and interact with external groups and organizations in collaborative efforts associated with institutional goals, as assigned.
  • Observe and report animal behavior; perform assigned and approved Behavioral Enrichment activities; perform assigned and approved Animal Training procedures.
  • Demonstrate significant knowledge of The Phoenix Zoo’s Behavioral Management Protocol; consistently implement behavioral management initiatives in assigned area; participate, as approved, on Behavioral Enrichment Committee, Behavioral Management Committee, etc.
  • Assist in the development of protocols for the restraint and treatment of assigned animals. Instruct new staff in the procedure as assigned.
  • Participate as assigned in non-routine health and husbandry activities such as animal transports, animal introductions, and the medication of specimens. Provide advice related to assigned specimens and species.
  • Respond to animal emergency circumstances according to approved protocols. Demonstrate advanced knowledge of emergency procedures and provide leadership in emergency situations.
  • Perform minor repairs to exhibits. Interact with maintenance staff as needed and as assigned; demonstrate practical knowledge of building and mechanical systems in assigned areas, required preventative and routine maintenance, and routine operating parameters.
  • Monitor the public ensuring the safety of visitors and animals; routinely interact with Park Rangers in promoting safety; participate on Safety Committees as assigned.
  • Interact with Visitor Experience, Living Collections and volunteer staff to support designated public experiences and other communication activities; demonstrate significant understanding of key message and communication goals for assigned areas. Demonstrate skill in engaging and communicating with the public; display knowledge of appropriate engagement and activity types for various audiences; possess knowledge of and communicate regarding the history and purpose of the Zoo, the assigned section of the Zoo, and the assigned collection specimens.
  • Participate in special event, marketing, and other promotional activities as assigned.
  • Work collaboratively with other staff and departments to meet the Zoo’s overall revenue goals and objectives.
  • Provide quality guest service to both internal and external guests.

Qualifications:

  • Ability to provide quality customer service to both internal and external customers.
  • B.S. Degree in Life Science or equivalent experience required.
  • Minimum three-year experience in work relevant to zoo animal husbandry and at least one year demonstrated experience in supervisory or management capacity.
  • Minimum two-year experience in developing and maintaining trained animal behaviors through Operant conditioning in support of public programs.
  • Demonstrated knowledge in the areas of exotic animal nutrition, public engagement and communication, facility maintenance.
  • Strong leadership and communication skills required.
  • Ability to lift up to 50 pounds.
  • Able to bend, stoop, crawl and walk on uneven surfaces.
  • Ability to work in extreme weather conditions.
  • Ability to work flexible schedule including weekends, holidays and evenings.
  • Possession of a valid driver license.
  • Ability to pass pre-employment and annual TB tests.