Archives for July 2007

Animal Training Supervisor (Phoenix Zoo)

I just got the heads up that Phoenix Zoo is hiring an Animal Training Supervisor. This is a full-time position and would require that you relocate or live in the Phoenix area. Although you can apply online, please check that you qualify first. Below is the description and you can use the link above to check out other positions and to fill out the application.

I did not get a deadline for applications but today’s date is July 12, 2007. If you are one of my students interested in applying please contact me for an insider introduction.

Job Title: Animal Resources Training Supervisor
Department: Visitor Experiences
Supervisor: Animal Resources Manager
Supervises: Assigned Staff, Volunteers and Interns
Status: Full Time, Regular, Exempt

General Statement: Responsible for safety, health and well being of all assigned animals through demonstrated and significant knowledge of documented husbandry practices and staff leadership in the performance of these duties. Supervise daily operations of assigned area, including staff scheduling and coverage to ensure standard operational efficiencies. Prepare weekly payroll processing for managerial approval, and other area supervisory tasks as assigned. Initiate animal handling training and maintenance in conjunction with the Presentation Supervisor to produce engaging and interactive visitor experiences.

Essential Duties:

  • Oversee the daily operations of assigned area. Including – observation of all animals assigned to area ensuring standard care and well being. Ensure full operations of area programs, husbandry, veterinary collaborations, and exhibit/enclosure readiness.
  • Supervise assigned area personnel to include trainers, volunteers and interns. Produce area schedule to ensure adequate animal and programmatic coverage. Assign tasks to trail staff. Communicate necessary personnel issues to area manager, assist in the completion of annual and quarterly reviews of all assigned staff, handle daily supervision needs of staff and assigned area.
  • Insure adequate stock of area supplies and equipment while maintaining understanding of budgetary costs and control.
  • Perform routine husbandry and environmental maintenance of assigned specimens when necessary. Ensure amendments and updating of the area SOP’s in a timely manner. Maintain all taxon reference books to accurately reflect current collection; act as principal trainer for new staff, volunteers, insuring appropriate knowledge and understanding of section SOP’s.
  • Keep apprised of all assigned facilities, condition of facilities and process necessary repairs and recommendations to area manager.
  • Demonstrate knowledge of nutritional requirements of assigned specimens; participate as primary attendee to all heath and dietary meetings for assigned area. Report all dietary and heath issues to area Manager. Collaborate with
    ACC staff in carrying out health monitoring and assessment. Collaborate with nutritional staff to ensure dietary needs and assessments are being met.
  • Demonstrate knowledge of strategic collection plan for assigned section and species; manage captive reproduction program components as assigned; participate in and interact with external groups and organizations in collaborative efforts associated with institutional goals, as assigned.
  • Observe and report animal behavior; perform assigned and approved Behavioral Enrichment activities; perform assigned and approved Animal Training procedures.
  • Demonstrate significant knowledge of The Phoenix Zoo’s Behavioral Management Protocol; consistently implement behavioral management initiatives in assigned area; participate, as approved, on Behavioral Enrichment Committee, Behavioral Management Committee, etc.
  • Assist in the development of protocols for the restraint and treatment of assigned animals. Instruct new staff in the procedure as assigned.
  • Participate as assigned in non-routine health and husbandry activities such as animal transports, animal introductions, and the medication of specimens. Provide advice related to assigned specimens and species.
  • Respond to animal emergency circumstances according to approved protocols. Demonstrate advanced knowledge of emergency procedures and provide leadership in emergency situations.
  • Perform minor repairs to exhibits. Interact with maintenance staff as needed and as assigned; demonstrate practical knowledge of building and mechanical systems in assigned areas, required preventative and routine maintenance, and routine operating parameters.
  • Monitor the public ensuring the safety of visitors and animals; routinely interact with Park Rangers in promoting safety; participate on Safety Committees as assigned.
  • Interact with Visitor Experience, Living Collections and volunteer staff to support designated public experiences and other communication activities; demonstrate significant understanding of key message and communication goals for assigned areas. Demonstrate skill in engaging and communicating with the public; display knowledge of appropriate engagement and activity types for various audiences; possess knowledge of and communicate regarding the history and purpose of the Zoo, the assigned section of the Zoo, and the assigned collection specimens.
  • Participate in special event, marketing, and other promotional activities as assigned.
  • Work collaboratively with other staff and departments to meet the Zoo’s overall revenue goals and objectives.
  • Provide quality guest service to both internal and external guests.

Qualifications:

  • Ability to provide quality customer service to both internal and external customers.
  • B.S. Degree in Life Science or equivalent experience required.
  • Minimum three-year experience in work relevant to zoo animal husbandry and at least one year demonstrated experience in supervisory or management capacity.
  • Minimum two-year experience in developing and maintaining trained animal behaviors through Operant conditioning in support of public programs.
  • Demonstrated knowledge in the areas of exotic animal nutrition, public engagement and communication, facility maintenance.
  • Strong leadership and communication skills required.
  • Ability to lift up to 50 pounds.
  • Able to bend, stoop, crawl and walk on uneven surfaces.
  • Ability to work in extreme weather conditions.
  • Ability to work flexible schedule including weekends, holidays and evenings.
  • Possession of a valid driver license.
  • Ability to pass pre-employment and annual TB tests.

Animal Career Seeker Encounters the Dark Side

In the fifth installment of the introduction article in the Animal Career Secrets readers get the dark side of the story of one person seeking an animal career. All content copyrighted 2007 by Diana L Guerrero. Some rights reserved.

So now that I was on my way, what could be so dark about working your way into an animal career? I’ll leave it for you to decide.

Let me start with some of the great aspects. For instance, I was working with the signing chimpanzees (chimpanzees that communicate with sign language) and each day began by taking my tiger cub for a walk and training session. Very cool.

My friends and family were often frustrated because they couldn’t tell when I was talking about my animal pals or my human friends!

Every day was filled with meeting and greeting a variety of animals and the weekends were spent doing educational tours. In between college courses, I was a training assistant with elephants and other animal. In addition I was able to go out on various jobs that included studio work with animal actors, fairs, and other special events.

Early in my career I decided it was best to keep most relationships on a professional level…which was a shame because if you want to date someone it would be nice for them to have the same interests.

Anyway, this decision proved to be one that I was glad I made because my status didn’t change because of it. True, I often had to work harder and sometimes missed out because the dark side of the story was that cute little starlets (really, Hollywood beauties and Playboy® playmates were always out at the ranch) often got to go on jobs with the trainers.

In the end, I was still around, still working, AND the one the animals responded to. I won’t say it wasn’t frustrating because it was. Then, there was a real prejudice toward female trainers. This was partially because many of the guys didn’t think women should handle big animals and the other was that there was danger—protectiveness maybe.

Believe it or not, some animals do react adversely when women cycle or are pregnant and that is an old school reason some trainers don’t want females in those conditions working with them.

In those days we actually did the stunt work with the live animals and not the computer generated imaging you see on the screen these days.

The other dark side was that the overhead at the ranch was horrendous. Animals didn’t always get the best food and sometimes we had to head out for donations. There was also abuse from some of the trainers and just before I left one of the apes was “found dead.”

By the time the year was winding down, I more than ready to head out to the college– because I got accepted. I headed out and never looked back except when I was contacted for an investigation into animal abuse.

Diana L Guerrero is an animal career specialist and has extensive experience in many areas of the animal world. A well known animal expert, she has worked professionally with animals for over thirty years. Guerrero is the author of several books and the host of the syndicated, Ark Animal Answers.